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Services

Customer Service Training

Excellent customer service turns your clients from one off transactions into repeat business and referrers. Training your staff to impress and maintain high standards is one of the easiest ways to keep your clients coming back for more. Turn even the trickiest conversation into an opportunity and manage expectations effectively with our customer service training. We can also offer the award winning World Host training at an amazing rate – delivered at your premises or localy in selected training venues.  Contact us for more information.  07960 004101       01934 814115 

Executive Coaching

Want assistance with vital skills such as cost control, holding meeting and time management? Maybe you need to develop some KPI’s or look at your appraisals process. These and more can be covered with our executive coaching.

Sales Training

Sales isn’t purely for the sales team. Every customer facing person can sell to new and existing clients, or contribute to the overall process. From managing the sales process to handling initial enquiries and ongoing customer care, providing opportunities to sell additional services, you can increase sales and profits using your existing team.  You can use Colour Profiling to ensure that your sales team are motivated and understand their customers.  Understanding how to read customers can really help in the sales process, through effective selling of benefits.

Leadership Development

Being a leader requires so many skills that every leader requires a helping hand. Communicating, business writing and being a visionary for the company are just three important areas that we are frequently asked to work with leaders on. 

Systems Training

Are your staff struggling to keep to the processes in place? Maybe they need to brush up on basic IT or the CRM system, or you’re commissioning a bespoke system and need some help in rolling out a training programme? In our increasingly online world the use of software is going through the virtual ceiling, and can offer real time savings when used properly.  You might also need Health & Safety or COSHH training; in all cases B2C Training can provide you with effective training delivered by experienced and engaging trainers.

School Governor Training

Handling OFSTED, setting SMART targets and evaluation is all part and parcel of being an effective school governor. Benefit from personal experience combined with our training skills to bring everyone up to speed.

 

Bespoke training doesn’t have to cost the earth.

Our flexible services allow for short sessions, training days or longer courses if required. All training is based on your requirements, combined with our substantial experience to make sure you get the results you need.

B2C Training can offer bespoke packages for Colour Profiling, Appraisals, Staff Retention or Recruitment…. Save money by getting the best people in the best positions!

Get in touch now!

07960 004101   01934 814115

 

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